Conversation AI

What is this?

This is where you can create and manage AI bots that handle chats on your site, funnels, or anywhere you use GoCSM’s chat widget.

You can build multiple bots for different purposes — for example:

• A CSM bot answering customer success questions

• A Support bot handling basic how-to queries

• A Sales bot qualifying new leads

What You Can Do:

1. Create Multiple Bots Each bot can be set up with a unique purpose and tone.

2. Define Instructions Give each bot its own script — tell it what to say, what to avoid, and how to respond.

3. Choose Where Bots Appear Decide which bot runs on what page (like your Success Center or product pages).

4. Train with FAQs or Documents Upload help articles or docs so the bot gives smarter, on-brand replies.

This helps your team stay focused while the bot handles quick answers, day or night.