Happiness Level: Measuring Product Satisfaction
Intermediate CSM Practice
Last updated
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Intermediate CSM Practice
Last updated
Was this helpful?
The Happiness Level feature tracks how satisfied your customers are with your product or service. Unlike Health Status, which looks at user activity and engagement, Happiness Level focuses on direct feedback from customers.
It automatically collects and categorizes responses to show you who is happy, neutral, or unhappy with your service.
Customer satisfaction is one of the strongest indicators of retention and growth. We built Happiness Level to help you:
Get direct insights into how customers feel.
Identify unhappy users early and prevent churn.
Find happy customers who can give testimonials or referrals.
Track overall sentiment trends over time.
Inside GoCSM, turn on the Feedback Toggle for a sub-account.
This makes the feedback button visible in their HighLevel dashboard.
Every 30 days, customers are prompted to share their satisfaction.
They select from four levels:
Very Happy 😊 (Promoters)
Happy 🙂 (Satisfied)
Neutral 😐 (Indifferent)
Not Happy 😞 (Unhappy)
The Happiness Level section shows a breakdown of responses.
Click on the numbers to see the full list of users in each category.
Unhappy users? Follow up and resolve issues.
Happy users? Engage them for case studies or referrals.
Each response affects the user's score, contributing to their company's overall Happiness Level.
When monitoring customer satisfaction over time.
When checking the effect of product updates.
When identifying at-risk users for proactive support.
When looking for brand advocates (happy users who might refer others).
Customer Success Teams – To track and improve satisfaction.
Support Teams – To quickly identify and assist unhappy users.
Sales & Growth Teams – To find happy customers for referrals.
Agency Owners & Executives – To measure overall sentiment and retention risk.
