The Points System

The GoCSM scoring system is a powerful tool for quantifying customer engagement and success

Here's a breakdown of the current scoring system:

Core Engagement:

• New SaaS User: +30 points

• Monthly Login: +30 points

• Meeting Attendance: +30 points

• Missed Meetings: -30 points

Customer Feedback:

• Very Happy: +50 points

• Happy: +25 points

• Neutral: -25 points

• Not Happy: -50 points

Feature Usage Time:

• 30 minutes: +30 points

• 60 minutes: +60 points

• 120 minutes: +120 points

Payment Activity:

• Successful Payment: +50 points

• Failed Payment: -50 points