Data & Privacy

Written By Sara Irfan

Last updated 4 days ago

What Data Does Login Activity Collect?

Login Activity tracks behavioral events only. We do NOT track personally identifiable network or device information.

What We Track

  • User ID

  • Company ID

  • Location/Sub-Account ID

  • Login Timestamp

  • Duration/Time Spent in HighLevel

What We Don't Track

Privacy-First Design:

  • ❌ IP Address — Not collected

  • ❌ User-Agent / Browser details — Not collected

  • ❌ Device type (mobile, desktop, tablet) — Not collected

  • ❌ Geolocation (country, city, region) — Not collected

  • ❌ Screen resolution — Not collected

  • ❌ Operating system — Not collected

  • ❌ Browser fingerprints — Not collected

We focus exclusively on what users do (behavioral analytics), not who they are or where they are (identity or network tracking). This reduces privacy concerns and simplifies GDPR/CCPA compliance.

What Counts as a "Login"

A login is considered anytime the user opened the web app and navigated to their account. We don't distinguish between an initial login and a returning session.

Data Retention

We retain data for a maximum of 180 days (6 months). Historical data older than 6 months is automatically purged.

Timezone Handling

All timestamps are stored in UTC and displayed in your browser's local timezone. "Today" means today in your browser's timezone, not UTC.

Common Questions & Answers

Can I see IP addresses or device types for logins?

No. We focus exclusively on behavioral analytics without collecting personally identifiable network or device information. For IP addresses or device info for security purposes, check your authentication provider's logs.