Customizing Your GoCSM Basic Feedback Widget

Written By GoCSM

Last updated 3 months ago

GoCSM now gives you full control to personalize the look and feel of your Feedback Widget so it aligns with your brand voice—and encourages more honest, helpful feedback from your customers.

You can tailor everything from colors to language, and even redirect happy customers to leave public reviews!

1. What You Can Customize

Setting

What It Does

Widget Color

Choose a color that fits your brand.

Widget Text

Customize the main label for your feedback prompt.

Feedback Question

Ask your own question. Default: “Overall, how satisfied are you with [Your Agency Name]?”

Comment Placeholder Text

Shown inside the comment box before a user types.

Thank You Message Title

Shown after a user submits feedback.

Positive Feedback Description

Message for high ratings. often used to invite reviews

Google Review Link

Appears only when positive feedback is submitted.

Facebook Review Link

Same—shown only for positive responses.

Negative Feedback Description

Shown only for lower ratings. Reassure the user or let them know you’re listening.

Rating Display Type

Choose how users rate: ⭐ Stars or 🤩 Emojis

Submit Button Text

Customize your CTA (e.g. “Submit Feedback”).

2. What Your Customers See

  • When a customer leaves positive feedback, the widget will display your thank you message plus your Google and Facebook review links (if added).

  • When a customer leaves negative feedback, the review links will be hidden. Instead, they’ll see your customized negative feedback message.

This ensures only happy users are encouraged to leave public reviews, while those with concerns feel heard and supported.

3. How to Set It Up

  • Go to Feedback (NPS) in GoCSM.

  • Click “Customize Feedback”.

  • Fill in your preferred language, colors, and links.

  • Hit Save—and you’re done.