Get Support When You Need It

If you’re stuck, confused, or just need a hand — we’ve got you. Submitting a support ticket helps us track your issue and get you help from the right person as fast as possible.

1. How to Submit a Ticket (From Inside GoCSM)

1. Open GoCSM

Log into your GoCSM account.

2. Click the “Submit a Ticket” Button

In the left-hand sidebar, you’ll see a button labeled Submit a Ticket. Click it to open the support form.

3. Fill Out the Form

Here’s what we’ll ask for:

• Email: The one linked to your GoCSM account

• Subject: A short summary of the issue

• Type: Choose from options like:

  • I Need Help

  • How-To Question

  • Billing

• Description: Tell us what’s going on. Add screenshots or error messages if needed.

4. Submit

You’ll get an email confirmation with a ticket number for tracking.

2. Alternate Option: Use the Support Portal

You can also submit a ticket by visiting 👉 help.gocsm.com Click “Submit a Ticket” from the top right corner.

3. Prefer Email?

You can email us directly at help@gocsm.com. Just include:

• Your account email

• A subject

• Details about the issue

4. Track Your Ticket

After submitting, you can check the status of your request by:

• Logging into help.gocsm.com

• Clicking the Tickets tab

We’re here to help — whether it’s a quick fix or a bigger issue, just reach out. 💬